Find quick answers to your questions below...if you have questions, give us a call at 1.888.937.6787.  We're happy to help.
FAQ's
• Do you have a print catalog?
• Do you offer gift wrapping?
• How sturdy is the jewelry? I'm afraid my child will break it.
• I'm in a hurry, how soon can I receive my order?
• May I have the jewelry shipped directly to the gift recipient?
• Safety Information
• What are freshwater pearls? Are they real pearls?
• What if I order the wrong size?
• What if my jewelry needs cleaning or repair after 30 days?
• What metal do you use? Is it sterling silver and gold?
• Where are you located?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?