Find quick answers to your questions below...if you have questions, give us a call at 1.888.937.6787.  We're happy to help.
Do you have a print catalog?
Do you offer gift wrapping?
How sturdy is the jewelry? I'm afraid my child will break it.
I'm in a hurry, how soon can I receive my order?
May I have the jewelry shipped directly to the gift recipient?
Safety Information
What are freshwater pearls? Are they real pearls?
What if I order the wrong size?
What if my jewelry needs cleaning or repair after 30 days?
What metal do you use? Is it sterling silver and gold?
Where are you located?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?